Please use this form to request an appointment with us. While we will do our best to accommodate your requested day and time, please note, your appointment is not fully booked until you get a confirmation from us!
NO SHOW & LATE POLICY
We, at Oceanlake Veterinary Clinic understand that sometimes you need to cancel or reschedule your appointment. However, when you do not call in advance to cancel your appointment you may be preventing another pet from getting much needed treatment. A veterinary/client relationship is built on mutual trust and respect. As such, we strive to be on time for your scheduled appointments and ask that you give us a call when you are unable to keep your appointment. As a courtesy, we provide reminder texts, emails, and calls the day before your appointment.
Late Arrival Policy: We make every effort to be on time for all our appointments. Unfortunately, when even one patient arrives late, it can throw off the entire schedule for that day. In addition, rushing or “squeezing in” an appointment shortchanges the patients and contributes to decreased quality of care. Therefore, a client that arrives more than 10 min late to their scheduled appointment will be rescheduled. We apologize for any inconvenience this might cause.
Cancellation of an Appointment: In order to be respectful of the medical needs of other patients, please be courteous and call our office promptly if you are unable to show up for an appointment. If it is necessary to cancel your scheduled appointment, we ask that you call at least 24 hours in advance. We ask for a 48-hour notice to cancel any surgical procedure. Appointments are in high demand, and your early cancellation will allow another patient access to timely veterinary care. If it is after hours, please leave this message on the voicemail.
No Show Policy: A “no show” is a client who misses an appointment without cancelling it. A failure to be present at the time of a scheduled appointment will be recorded in the patient’s chart as a “no show.” The first time there is a “no show," we will contact you via phone to inform you of the missed appointment and remind you of our “no show” policy. You will be required to pay a non-refundable $25 no show fee and prepay the a $50 deposit to schedule another appointment which will be put towards that visit. Any additional no shows or late cancellations (less than 24 hour notice) will result in no refund of the $50 deposit.
We appreciate your patience, understanding and support, and want to do all we can to serve your needs.
The Oceanlake Veterinary Clinic Team